Converter 24/7Support
Answers to common questions — and a direct line to the developer if you need more help. We usually reply within 1–2 business days.
✉️ Write to us
Describe the problem; a screenshot helps a lot. Device details from the app are added automatically.
Frequently asked questions
Where do the exchange rates come from?
From free public sources: the open currency-api dataset (updated daily), Coinbase (crypto and fiat, updated continuously), ExchangeRate-API and the European Central Bank via Frankfurter. If one source is down the app switches to the next one automatically. The date and time of the last update are shown under the list.
Why does the rate differ from my bank?
The app shows mid-market reference rates. Banks and exchange offices add a margin — a difference of more than 2–3% usually means a hidden fee. Rates are for information only.
The widget doesn’t update
- Tap ⟳ in the top-right corner of the widget to refresh instantly.
- Open the app once after an update — the widget reads your favourites and their order from the app.
- iOS limits background refreshes to save battery, so automatic updates happen roughly every 15–30 minutes.
- If it still looks wrong, remove the widget and add it again.
Rate alert notifications don’t arrive
- Check iPhone Settings → Notifications → Converter 24/7 → Allow Notifications.
- Alerts are checked when you open the app and in the background about once an hour — the exact time is decided by iOS.
- Low Power Mode and disabled Background App Refresh (Settings → General) delay background checks.
How do I install the Apple Watch app?
On iPhone open the Watch app → My Watch → scroll to Converter 24/7 → Install. Open the iPhone app once so the watch receives your currencies and trip. The watch app is part of Pro.
How do I restore my purchase?
In the app: More → Restore purchases (or on the paywall: Restore). Use the same Apple ID you bought Pro with.
How do I cancel the subscription or the free trial?
iPhone Settings → [your name] → Subscriptions → Converter 24/7 → Cancel Subscription. Cancel at least 24 hours before the trial or period ends to avoid being charged. Deleting the app does not cancel the subscription.
How do I get a refund?
Payments are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
What does the AI assistant send and where?
Exact conversions are calculated on your device. If you allow ChatGPT answers, your question and a short trip summary (budget, spending by category, currencies) are sent to OpenAI to generate the answer — never your name or e-mail. You can switch this off in More → AI assistant; the assistant then answers on the device.
How do I delete my data?
Trips, expenses, alerts and favourites are stored only on your device — delete them in the app or uninstall it. For anything else write to us (see below) and we will delete it.